BRITTANY

Helping Businesses

Build Brands & Digital Experiences that Drive Real Results

Discover How

Hello There✌️

I'm Brittany Miller, a creative director with over 12 years of experience based out of Jacksonville, Florida. I use my background in UX and marketing fundamentals to carefully build strategic and memorable experiences that are designed to convert.
check icon
UX Design
check icon
Digital Strategy
check icon
Digital Marketing
check icon
AI & Automation
check icon
Research
check icon
Branding
check icon
Web Design
check icon
Motion Graphics
Brittany creating a UX design System for Kalidy

Have Questions?

Frequently Asked Questions
What is the difference between a freelancer vs an agency?

A freelancer is an individual who works independently and is hired on a project-by-project basis to provide specific services, such as marketing or design, to clients. Freelancers are responsible for their own taxes, insurance, and other business expenses.

While Agencies offer similar services as freelancers. Agencies typically have multiple employees with different specialties, working from a physical office location.

Here are some key differences between freelancers and agencies:

Flexibility: Freelancers are often more flexible in terms of their availability and work hours, while agencies may have more structured processes and timelines.

Cost: Freelancers may be less expensive than agencies since they have lower overhead costs, but agencies may offer more comprehensive services that justify their higher costs.

Scalability: Agencies can typically handle larger projects and work with multiple clients simultaneously, while freelancers may be limited in their capacity. Also freelancers may be more selective of the clients they take on as to not take on more than they can handle.

Communication: Freelancers may have more direct communication with clients, while agencies may have more layers of communication and project management.

Ultimately, the choice between hiring a freelancer or an agency depends on the specific needs of the client and the scope of the project.

How do I ensure my project will be delivered on time & on budget?

When hiring a freelancer for a project, it's important to establish clear expectations and guidelines upfront to ensure that the project is delivered on time and on budget. Typically your freelancer will gather as much information as possible about your project to understand how to execute your needs in the most efficient and practical way possible.

Here are some tips to help ensure project success:

Define project scope: Your freelancer should diligently work with you to clearly define the complete project scope, including deliverables, timelines, and budget. If things go beyond scope, it may be costly to both parties. An experienced freelancer will understand the questions to ask you in order to obtain the full scope. This part of the process might take a few meetings or phone calls for small projects and can take up to a week or two for large projects.

Set milestones and deadlines: Once your project scope has been defined, your freelancer will want to establish clear milestones and deadlines for your project. This will help keep the freelancer accountable and ensure that the project stays on track.

Communicate regularly: Your freelancer will most likely provide you with some type of an onboarding process that will define and establish regular communication channels to discuss project progress, ask questions, provide feedback, and set expectation management. This will help the freelancer stay on track and make adjustments as needed.

Provide necessary resources: It is important to set your freelancer up for success. Before acquiring a freelance agent gather as many resources you can for them. This includes: design assets, brand guidelines, project management tools, etc.... This will help ensure that the project progresses smoothly. Once you begin a project with a freelancer, they should provide you with documentation of all the assets they will need. Having some of the ground work covered in advance will help the project start sooner and open smoother.

By following these tips, companies can work effectively with freelancers to ensure that their project is delivered on time and on budget. Clear communication, defined expectations, and mutual accountability are key to successful project outcomes.

How do I measure the success of a design or marketing project?

Measuring the success of a design or marketing project from a freelancer can be challenging, but there are several key metrics or key performance indicators (KPIs) that can be used to evaluate the effectiveness of the project. Here are some ways to measure the success of a design or marketing project from a freelancer:

Client satisfaction: One of the most important metrics for a design project (This does not apply to marketing based projects) is client satisfaction. If the client is satisfied with the end product and feels that the freelancer met their expectations, then the project can be considered successful.

Engagement metrics: If the project involved a digital marketing campaign, engagement metrics such as click-through rates, website traffic, and social media engagement can be used to measure its success.

Sales metrics: If the project involved a sales campaign, sales metrics such as conversion rates, time to conversion ratio, revenue generated, customer acquisition costs, and more can be used to evaluate its success.

Brand awareness: If the project was designed to increase brand awareness, metrics such as social media reach, brand mentions, and media coverage can be used to measure its success.

Industry positioning benchmarks: Finally, it can be helpful to compare the project's performance to industry benchmarks to see how it stacks up against similar projects in the same market. This includes positioning based metrics like market share for specific keywords, overall visibility, and general position tracking.

By evaluating these metrics, companies can determine the effectiveness of a design or marketing project from a freelancer and make data-driven decisions about future projects. Most freelancers will already have built in systems of automated tracking and reporting.

What qualifications or skills should I look for in a freelancer?

When hiring a freelance marketer/designer, there are several qualifications and skills to look for to ensure that the candidate is the right fit for your project. Here are some key qualifications and skills to consider:

Relevant experience: Look for a candidate with relevant experience in the type of project you need help with. Ask to see their portfolio or examples of past work to evaluate the quality of their work.

Creativity: A strong freelance marketer/designer should be able to come up with creative and innovative ideas that will help your project stand out.

Communication skills: Effective communication is essential for a successful working relationship with a freelancer. Look for a candidate who is responsive, clear, and professional in their communication.

Technical skills: Depending on the project, a freelance marketer/designer may need to have specific technical skills such as graphic design, web development, or SEO. Make sure that the candidate has the necessary technical skills to complete the project.

Problem-solving skills: A successful freelancer should be able to identify potential issues or roadblocks and come up with creative solutions to overcome them.

Time management: A freelance marketer/designer should be able to manage their time effectively to ensure that projects are completed on time and within budget.

Industry knowledge: Look for a candidate who has a strong understanding of your industry and target audience. This will help ensure that the project is effective in achieving your goals.

By considering these qualifications and skills, companies can find a qualified and talented freelance marketer/designer who will be able to successfully complete their project.